Our service objectives are simple:

  • Understand your needs
  • Communicate at every phase
  • Provide excellent service

 

Our Service Objectives defined:

  • Understand your needs
    • Listen to your issues with the understanding that the solution to your issue may be different to someone else with the same issue
  • Communicate at every phase under all circumstances
    • Jobs often have unexpected developments—even with meticulous planning. Open and honest communication is the only true way to reach the best result.
      •  Besides the regular communication occurring during ongoing jobs, Friday is “communication day”, when we update existing clients and clients in the pipeline schedule. Scheduled clients are prioritized above prospective clients.
        • Scheduling is the bane of all builders doing custom work and we’re intent on keeping you informed so that you can make plans and decisions accordingly. 
  • Provide excellent service
    • While complying with (and exceeding) industry standards, apply our expertise with solutions to our understanding of your issues 
    • Knowing our job and/or finding the right solution to each unique situation is a “given” expectation